Deliver & Returns
SHIPPING POLICY
ALL ORDERS SHIPPED FROM OUR WAREHOUSE
All orders received on working days will generally be processed within 24 hours. Orders placed during weekends or public holidays will be processed on the next working day.
| Country / Region | Shipping Method | Estimated Shipping Time | Shipping Cost |
|---|---|---|---|
| West Malaysia | Standard Shipping | 2–5 Working Days | 0–5kg: RM7 |
| East Malaysia | Air Shipping | 5–7 Working Days | RM13/kg |
For West Malaysia, parcels above 5kg will be charged an additional RM1/kg. Shipping fees will be automatically calculated by our system during checkout based on the delivery location and parcel weight.
Delivery times are estimates and may be affected by courier operations, public holidays, peak periods, weather conditions, or other circumstances beyond our control.
Bumper Bed Delivery
West Malaysia: FREE SHIPPING for Bumper Bed orders. Estimated delivery time: 3–5 working days.
East Malaysia – Sea Shipping: Estimated delivery time: approximately 3–4 weeks.
| Destination | Estimated Shipping Fee |
|---|---|
| Kuching | RM215 |
| Sibu | RM235 |
| Bintulu | RM260 |
| Miri | RM250 |
| Kota Kinabalu | RM235 |
| Sandakan | RM280 |
| Tawau | RM275 |
| Lahad Datu | RM410 |
| Labuan | RM440 |
Shipping fees shown above are based on the current rates for the respective main town areas and are subject to the latest applicable delivery charges.
Additional charges may apply for outskirt or remote areas. Please provide us with your full delivery address or postcode for confirmation of the final shipping fee.
Order Tracking
Once your order has been shipped, you will receive a tracking number together with the relevant courier tracking information. If you do not receive your tracking details, please contact our Customer Service Team.
WhatsApp / Call: +6016 291 6001
Email: hello@emperorbaby.com
Failed Delivery
Please ensure that your shipping address and contact information are complete and accurate before placing your order.
If a parcel cannot be delivered due to reasons such as an incorrect or incomplete shipping address, an unavailable recipient, failure to collect the parcel, or refusal to accept delivery, the parcel may be returned to us.
Any additional shipping or return charges incurred may be borne by the customer and may be deducted from any applicable refund amount. If redelivery is required, additional shipping charges may apply.
Upon Receipt of Your Order
Please inspect your parcel and products upon receiving your order to ensure that they are complete and in good condition.
If you notice that the parcel is damaged, opened, incomplete, or visibly affected during delivery, please take clear photos or videos of the parcel and products before opening or using them.
Please contact our Customer Service Team as soon as possible after receiving the parcel so that we can assist you accordingly. For severely damaged parcels, you may also inform the courier at the time of delivery where applicable.
RETURNS POLICY
We hope you love your Emperor Baby products, but we understand there may be times when you need to return an item. Returns are handled on a case-by-case basis, so please contact us first so that we can advise and assist you accordingly.
Generally, the following applies:
We will gladly exchange or refund eligible purchases within 7 days after you have received the item(s), excluding return shipping costs.
Products returned must be in perfect and original condition — unopened, unworn, unused, unwashed, and in their original packaging.
You will be responsible for any costs incurred when returning the item. We recommend using a tracked delivery service and keeping your proof of postage, as unfortunately, we are not responsible for returns that are lost or damaged during transit.
Products purchased during any sale or promotional period are non-refundable but may be eligible for exchange, subject to the condition of the product and the terms of the promotion.
Products purchased through other sales channels or retailers, including Shopee and Lazada, must be returned or exchanged through the respective platform or retailer where the original purchase was made.
For defective, damaged, or incorrect items received, please contact us as soon as possible so that our team can assist you accordingly.
CONTACT DETAILS
Emperor Baby Customer Service
WhatsApp / Call: +6016 291 6001
Email: hello@emperorbaby.com