FAQ’s
General
We currently deliver within Malaysia and Singapore only.
At this time, we do not offer international shipping to other countries.
Orders are usually processed and dispatched within 48 hours.
Orders placed over weekends or public holidays will be processed on the next working day.
Yes. All products available for purchase on our website are ready stock.
We ship directly from our available inventory so your order can be processed and dispatched promptly.
If your order has not yet been processed or dispatched, please contact our Customer Care team as soon as possible and we will try our best to assist.
Once an order has been packed or shipped, changes or cancellations may no longer be possible.
No. You can shop with us and check out as a guest by providing the necessary information required to process and deliver your order.
Yes. Once your order and payment have been successfully processed, your order confirmation or receipt will be sent to your registered email address.
Once your payment has been successfully processed, you will receive an order confirmation by email.
If you have completed payment but have not received a confirmation, please contact us at hello@emperorbaby.com.
We use secure third-party payment providers to process online payments.
Your banking or card information is handled through the payment provider’s secure payment system and is not directly stored by Emperor Baby.
We take the protection of your personal information seriously and use your information only for legitimate business purposes such as order processing, delivery and customer service.
We do not sell your personal information to third parties.
For more information, please refer to our Privacy Policy.
Please contact our Customer Care team through the WhatsApp button on our website or email us at hello@emperorbaby.com.
Our team will be happy to assist you.
All Emperor Baby orders are carefully packed before dispatch to help protect your products during delivery.
Packaging may vary depending on the product size, material and delivery requirements.
Yes. You can select your preferred Emperor Baby products and have them specially prepared as a gift.
You may choose from our hamper wrapping or our premium gift box, depending on the selected products.
Our hamper and premium gift box also include a gift card, making them suitable for baby showers, newborn gifts and special occasions.
Delivery & Returns
Delivery fees vary depending on your location, order and delivery method.
Please refer to our Delivery & Returns page for the latest delivery information and charges.
Please refer to our Delivery & Returns page for full details on returns, refunds and exchanges.
Order Tracking
Once your order has been shipped, you will receive tracking information so you can follow the delivery status of your parcel.
If you have not received your tracking information, please contact our Customer Care team at hello@emperorbaby.com.
Once your order has been dispatched, you will receive a shipment confirmation together with your tracking information.
Please allow approximately 1–2 working days for the courier’s system to update the latest tracking status.
Product-related Questions
Care instructions vary depending on the product and material.
Most Emperor Baby products can be machine washed. After washing, they can be air-dried or sun-dried. Do not tumble dry.
Please refer to the care label or product information provided on the individual product page.
If you are unsure, you may contact our Customer Care team before washing or cleaning your product.
You can refer to the individual product page for details such as product specifications, materials, sizing, recommended age and care information.
If you need further assistance choosing the right product, our Customer Care team will be happy to help.
Bumper Bed-related Questions
The Emperor Baby Bumper Bed is suitable from newborn onwards and is designed to grow with your child.
Depending on your child’s size and sleeping needs, it may be used up to approximately 10 years old.
We currently offer:
Regular
Outer size: approximately 140 × 100 × 62 cm
Mattress size: approximately 120 × 80 cm
XL
Outer size: approximately 170 × 120 × 62 cm
Mattress size: approximately 150 × 100 cm
The Bumper Bed side panels are approximately 62 cm high.
The Bumper Bed can support up to approximately 100 kg.
Yes, depending on the selected size and total weight.
For parents who plan to lie beside their child regularly, the XL size offers more space and comfort.
The Bumper Bed is designed with a waterproof inner layer and a non-slip mattress base for easier daily use and maintenance.
Pillows & Bedding-related Questions
The most suitable pillow depends on your child’s age, body size and sleeping habits.
Please refer to the recommended age and size guide on each product page.
If you are unsure, our Customer Care team can help you choose the most suitable option.
Washability depends on the individual product.
For washable products such as selected Marshmallow Pillows and bolsters, the entire pillow may be washed when necessary and should be thoroughly air-dried.
Do not tumble dry unless specifically stated on the product care label.
For new pillows, we generally recommend washing the pillowcase first before use.
Some Emperor Baby pillows are vacuum packed for delivery.
After opening the packaging, allow approximately 1–3 days for the filling to gradually regain its original shape and fluffiness.
You may gently pat and reshape the pillow to help it recover.
Collaborations
Yes. We are open to selected collaborations with influencers, content creators and parents who genuinely enjoy our products.
Please send your profile, social media links, audience information and collaboration proposal to hello@emperorbaby.com.
Our team will review your proposal and contact you if there is a suitable opportunity.
Yes. Emperor Baby works with selected retailers and business partners.
For wholesale or B2B enquiries, please contact us at hello@emperorbaby.com with your company name, location, sales channel and contact details.
Stores & Showrooms
Yes.
Our retail stores are open for walk-in visits, while our showrooms are available by appointment only.
Please refer to our Stores & Showrooms page for the latest Malaysia and Singapore locations, opening hours and appointment details.